Frequently asked questions

Current JAECOO offers are listed in the vehicle search at www.lucky-car24.de. Open the vehicle you are interested in and send us its reference number; we will confirm availability, price and location.

No. Each vehicle has its own delivery status, which is confirmed before an offer. A model page or search listing does not automatically mean immediate availability.

A stock vehicle is advertised as already existing; an incoming vehicle has a further delivery process ahead. For a sourcing enquiry, we search for a suitable offer. Location and actual handover timing are always confirmed individually.

No. Vehicles may also be held by our European suppliers. We clarify the actual location and possible viewing arrangements before you travel.

Send the vehicle reference number or listing link with your contact details. Lucky Car 24 checks its current status and discusses the next step with you.

We confirm the timeframe for the actual vehicle. Supplier availability, transport and documents affect timing; no universal delivery period applies to the JAECOO selection.

The specific details are checked with you before purchase. Lucky Car 24 confirms the vehicle, equipment, final price and delivery terms; your initial enquiry is not an order.

No. A vehicle enquiry is non-binding and is neither a reservation nor an order. Any requested reservation must be discussed and confirmed separately.

Request an appointment for the specific vehicle. We establish whether and where a viewing or test drive is possible before you travel; not every advertised car is in Troisdorf.

Tell us your preferred model, budget and essential equipment. Lucky Car 24 searches its European supplier network and confirms price, location and delivery timing for a specific vehicle.

The platform covers JAECOO 5, JAECOO 7 and JAECOO 8. Verified Dutch documents describe the 5 as EV and SHS-H, and the 7 and 8 as SHS-P; actual vehicle offers are on the main website.

EV means fully electric, SHS-H means full hybrid and SHS-P means plug-in hybrid. The actual specification, electric range and your charging access also matter when comparing vehicles.

The Dutch price list dated 1 May 2026 states 402 km electric WLTP range and a 60.9 kWh battery. Real-world range depends on use and conditions; the offered vehicle’s specification is decisive.

No. SHS-H is a full hybrid, not an externally charged plug-in hybrid. Dutch documents state 165 kW maximum power and 5.3 l/100 km WLTP; these figures are not a personal consumption guarantee.

Dutch documents state 90 km electric WLTP range, an 18.4 kWh battery and maximum charging rates of 6.6 kW AC and 40 kW DC. The stated DC time is 20 minutes from 30–80%; conditions and the exact version matter.

Yes. In the documented Dutch specification, Luxury has five seats and Exclusive seven. We confirm the actual seating and specification for your offer; other market versions may differ.

Dutch manufacturer documents state 34.46 kWh and 134 km electric WLTP range. The stated charging time is 25 minutes from 30–80%; those documents do not confirm an unambiguous maximum AC/DC charging rate.

The Dutch model page states 738 litres with five seats, 200 litres with seven, and over 2,000 litres with the rear rows folded. It states 1,600 kg maximum towing weight; the measurement standard and vehicle-specific load limits require separate verification.

For a specific stock vehicle, its existing specification applies. For sourcing, tell us your preferences; we check confirmed combinations and availability without promising every requested combination.

The Dutch list includes ACC, AEB, lane keeping, blind-spot warning, driver monitoring, ISOFIX and ten airbags. Actual equipment is confirmed for the vehicle; assistance systems do not replace driver attention.

Current vehicle prices appear with the offers on www.lucky-car24.de. Lucky Car 24 confirms your final price and agreed services in an individual offer.

No. The list prices are explicitly Dutch manufacturer references with the relevant document date. They are neither German list prices nor binding Lucky Car 24 selling prices.

Dated Dutch references start at €30,990 for JAECOO 5 SHS-H, €32,990 for 5 EV, €37,990 for 7 SHS-P and €53,990 for 8 SHS-P. These documented manufacturer prices include Dutch price components and are not individual Lucky Car 24 offers.

Current German vehicle listings show their tax information; your specific offer is decisive. International purchases may have different tax and payment arrangements, so a German gross price is not automatically the final export price.

Free home delivery is not included as standard. Availability, destination and transport charges are agreed for the actual vehicle before contracting.

Yes. Provide the vehicle reference, preferred deposit, term and monthly-payment target. Terms and approval depend on the offer and the finance partner’s assessment; an initial enquiry is not a credit application.

Yes, you can request a trade-in assessment. Send the make, model, first registration, mileage, equipment and condition; valuation and its treatment in your new purchase are agreed individually.

No. Tax treatment, evidence and any refund process depend on the transaction and customer status. Special EU rules apply in particular to vehicles classed as new for VAT; clarify the arrangement in writing before payment.

Equipment, first registration, mileage, condition, origin and included services can differ. Compare specific vehicle details and final prices rather than only model names or isolated price figures.

Compare interest, monthly payments, term, any final balloon payment and total amount using the actual finance offer. A low monthly payment alone does not describe the total cost.

Choose a vehicle on the main website or name your preferred model. Send its reference or your requirements and contact details; Lucky Car 24 discusses availability, equipment, final price and delivery with you.

The model, budget, essential equipment and preferred timeframe are useful. Include contact details and the destination for international delivery; remaining details can be clarified in conversation.

No. The form is for non-binding contact and a sourcing assessment. Submitting it does not place an order or make a reservation.

Yes. JAECOO sourcing orders require full prepayment by bank transfer. You receive your individual quotation and written contract and payment documents first; this website does not accept online payments.

Under the condition specified by Lucky Car 24, the order takes effect when full payment has been received in accordance with the written agreement. You receive this condition in writing with the other purchase terms.

Use only the payee and bank details in the checked written contract and payment documents. Confirm subsequent changes through an established contact channel; no general payment details are published here.

Binding JAECOO sourcing starts after receipt of the full purchase price under the written agreement. Even with separately agreed finance, complete payment before sourcing must be arranged.

Only a separately confirmed written reservation applies. An enquiry or offer alone does not secure a vehicle; availability can change before a binding agreement.

The procedure for delays, non-delivery and reversal of the purchase is agreed in writing before payment. This also sets out how your payment will be handled; statutory rights remain unaffected.

Private and business customers abroad can enquire. Lucky Car 24 clarifies the destination market, tax treatment, documents, transport and payment for the actual offer; an enquiry does not guarantee delivery to every country.

Lucky Car 24 states that its vehicle offers have a Europe-wide warranty. The provider, countries, term, mileage limits and claims process are specified in writing for your vehicle; this is not a blanket manufacturer confirmation for every import route.

No, those descriptions cannot automatically be treated as equivalent. Lucky Car 24 identifies the actual warranty provider and vehicle-specific terms before contracting; separate warranty promises must not be combined.

Not automatically. The actual terms apply; manufacturer policies exclude normal wear, maintenance materials and certain damage from misuse or missed maintenance. Statutory rights against the seller remain separate.

Lucky Car 24 clarifies the appropriate warranty/service contact for your registration country and vehicle. Europe-wide coverage wording does not replace confirmation of the claims process and the workshop handling it.

The maintenance schedule and terms for your specific vehicle apply. Have the intervals confirmed before handover and keep your maintenance records.

Yes. Lucky Car 24 confirms that sourced vehicles are supplied with a vehicle-specific EU CoC. Additional registration documents depend on the destination country and vehicle.

Not always. A valid EU CoC is generally recognised across the EU, but national processes may also require purchase and registration papers, insurance, tax evidence or inspections. Check with the relevant registration authority.

Location and timing are agreed for your vehicle. We coordinate documents, registration and any transport; delivery or a particular additional service is included only if agreed.

The provider is Lucky Car 24, proprietor Michail Karanikas, Mendener Straße 33, 53840 Troisdorf, Germany. Reach the team on +49 2241 3260526 or info@lucky-car24.de; arrange viewings before travelling.

Call +49 2241 3260526, use WhatsApp on +49 176 80409328 or email info@lucky-car24.de. Include the vehicle reference or VIN and your question so it can be matched to the correct vehicle and transaction.